MAISON MAGHREB MAISON MAGHREB

At Maison Maghreb, every piece is handmade with care and produced in limited quantities. This artisanal process allows us to ensure exceptional quality, but it may require additional preparation time before shipping.

Processing Time

Orders are carefully prepared before shipment.
In some cases (not always), it may take up to 7 business days for customers to receive their shipping confirmation email and tracking number. This delay is due to the handmade nature of our products and our commitment to quality craftsmanship.

Shipping Time

Once your order has been shipped, delivery times vary depending on your location and the selected shipping method. Estimated delivery times will be provided at checkout.

Tracking Information

As soon as your order is dispatched, you will receive an email with your tracking information. Please allow some time for the tracking link to update after shipment.

Limited Quantities

All Maison Maghreb products are crafted in limited quantities. This ensures exclusivity and authenticity, but it may occasionally extend processing times.

Questions

If you have any questions regarding your order or shipping status, feel free to contact us via our Get in Touch page. We are always happy to assist you.

Thank you for your patience and for supporting handmade craftsmanship.

1. General Information

These Terms and Conditions govern the use of the Maison Maghreb website and the purchase of products through our online store. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions.

2. Products

All products sold by Maison Maghreb are handmade in Morocco using traditional techniques and produced in limited quantities.
Due to the artisanal nature of our products, slight variations in color, texture, or design may occur. These variations are not defects but part of the uniqueness of handmade craftsmanship.

3. Orders

By placing an order, you confirm that all information provided is accurate and complete.
Maison Maghreb reserves the right to refuse or cancel an order in cases of suspected fraud, incorrect pricing, or product unavailability.

4. Pricing & Payment

All prices are listed in the applicable currency and include applicable taxes unless stated otherwise.
Payment must be completed at checkout using the available payment methods. Orders will not be processed until payment is confirmed.

5. Shipping & Processing

Due to the handmade and limited nature of our products, order processing times may vary.
In some cases, it may take up to 7 business days to receive a shipping confirmation email and tracking number.
Once shipped, delivery times depend on the destination and shipping method selected at checkout.

6. Returns & Exchanges

Returns or exchanges are accepted only in accordance with our Return Policy.
Items must be returned unused, unworn, and in their original condition and packaging.
Handmade items with natural variations are not considered defective.

7. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of Maison Maghreb and may not be used, reproduced, or distributed without prior written consent.

8. Liability

Maison Maghreb is not liable for delays or failures caused by circumstances beyond our control, including but not limited to customs delays, shipping carrier issues, or force majeure events.

9. Privacy

Your personal information is handled in accordance with our Privacy Policy. We are committed to protecting your data and privacy.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws applicable in the country where Maison Maghreb operates.

11. Contact

For any questions regarding these Terms and Conditions, please contact us via our Get in Touch page.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to follow your delivery.

Please note that, due to the handmade and limited nature of our products, it may take up to 7 business days (not always) for the shipping confirmation email to be sent. Each piece is carefully crafted before dispatch to ensure the highest quality.

If you have not received your tracking information after this period, or if you need any assistance, feel free to contact us through our Get in Touch page. We’re here to help.

Thank you for your patience and for supporting artisanal craftsmanship.

Eligibility for Returns

Returns are accepted within 14 days of delivery.
Items must be unused, unworn, and in their original condition and packaging.

Due to the handmade nature of our products, slight variations in color, texture, or design are not considered defects and are not eligible for returns.

Non-Returnable Items

• Items that have been worn, washed, or damaged
• Items not returned in their original condition or packaging
• Sale or promotional items (unless stated otherwise)

Return Process

To initiate a return, please contact us via our Get in Touch page with your order number and reason for return.
Returns sent without prior approval may not be accepted.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
We recommend using a tracked shipping service, as Maison Maghreb is not responsible for lost return shipments.

Refunds

Once your return is received and inspected, you will be notified of the approval or rejection of your refund.
Approved refunds will be processed to the original payment method within a reasonable timeframe.

Exchanges

Exchanges are subject to product availability due to limited quantities. Please contact us before returning an item for an exchange.